Service Concept
NETWORKS
SHACMAN has been sold to over 100 countries, including Africa, Southeast Asia, Russia & CIS, Middle East , South America and European Union, etc.
AT PRESENT WE HAVE
41Overseas offices
150Marketing franchisers
200Second-class sales networks
380380 post-sale service networks
115Special engineers abroad
2900Localized service specialists
26Overseas spare parts center
130Parts franchise stores
SHACMAN has 14 overseas assembly lines, accumulatively assembling nearly 20,000 vehicles a year.
  • The industry's best overseas vehicle service quality assurance policy
    1、long warranty period, no mileage limitation
    2、24 months for Lorry truck, tractor
    3、18 months for special trucks
    4、12 months for dumpers
    5、6 months for non-road dumpers
  • Industry's fastest service response
    1、 Response in 30 minutes,directly judge at the scene
    2、2 hours for Simple failure
    3、8 hours for Normal failure
    4、72 hours for Major failure
    5、5 days for Catastrophic failure
    6、7 days for sophisticated failure
  • Industry optimal alliance policy support
    1、Hour-fee policy (Best in the industry)
    2、Part-compensation rates (Best in the industry)
    3、Trip subsidy (The first in the industry)
    4、Vehicle PDI (The first in the industry
    5、Communicaion fee (Newly added in the industry )
    6、Company image construction subsidy
Comprehensive Service Support
According to the standardized system and process file , SHACMAN combines the the advantage of the domestic and abroad resource and builds up the'Headquarter+Abroad Office+Service Network+Specialist' guarantee system to provide the full-scale service guarantee for the customers
Innovative service
Customer-centered and innovative service model provides the customized service plan and value-added service in order to create the maximum value for the customers
  • CREATIVE SERVICE MODE
    The company provides varied service mode to the customers, for instance, outsourcing service, hosting service to satisfiy the customers' need
  • CUSTOMIZED SERVICE PLAN
    According to different customers, SHACMAN supplies the customized service plan, guarantees the attendance rate and brings the greatest value to the customers
  • VALUE-ADDED SERVICE
    Other than providing the basic service, SHACMAN also creates the new service advantages for the customers,exceeding their expactation.
Basic accessories support
The combined mode of oversea channel-reserve and the parts precise pre-reserve assists to increase the parts quantity in the market and support the regional parts guarantee scheme. It helps the customers to obtain the parts in a faster and more convenient way.
  • CHANNEL-RESERVE
    Shacman strives to Improve the terminal supplying ability. The company supplies 120 million CNY original parts to the oversea-channel annually.
  • ACCURATE PRO-RESERVE
    According to the vehicle data analysis, Shacman has already pre-reserved the parts in 21 countries. From 2017 to 2019 Shacman has pre-reserved 50 million CNY parts.
  • LOCALIZED PARTS-STORAGE CENTER
    For the important customers and the logistics lines(For instance,East Africa cross-border logistics), Shacman has built up self-operated parts centers to guarantee the efficiency of the vehicle operation.
  • PLATFORM SUPPORT
    Bom parts searching platform,SHACMAN Vehicle BOM analysis system,The platform helps the customers to search the details of the parts they purchased. It also helps the customers to compare parts from the multip-type vehicles and get the detailed information.
  • VEHICLE PARTS DATA SUPPORT
    The data base of the SHACMAN vehicle parts provides the detailed information of the parts . It can supply the data-support to the cargo weight estimation, loading, parts recognizing, terminal parts sale,etc.
  • MAINTENANCE PARTS SUPPORT
    In order to save the maintenance cost for the customers, Shacman chooses competitive parts for the customers according to the market research.